Frequently Asked Questions

Our Commitment

Our team is dedicated to providing you with fast, reliable and knowledgeable customer service. We put your satisfaction front and centre, and take it seriously.

Before you contact us, you may be able to save yourself some time! The answer to your question may already be listed right here on our Frequently Asked Questions page! If you are experiencing a problem not listed in our FAQ, or need a more in-depth explanation, do not hesitate to call us at +44-808-175-0582, +1-888-655-0098, email one of our staff at [email protected], or use our LIVE CHAT feature for immediate response!

+ What if I forget my log in info?: That’s ok! If you forget your username or password can simply fill out the form on the home page or call one of our highly trained staff at +44-808-175-0582 +1-888-655-0098, send an email, or contact us via LIVE CHAT and they will help you.
+ How can I cancel my membership?: If you want to cancel your membership with us you can email us at [email protected] call us at +1-888-655-0098 +44-808-175-0582, or speak to one of our representatives about it via Live Chat.
+ I forgot my login information, can someone help?: Our customer service representatives can help you retrieve your username or password information by calling them directly at +1-888-655-0098 +44-808-175-0582 as well as by using the email form or the Live Chat feature on the website.
+ Is it possible to cancel my membership?: One of our customer service operators can assist you by calling +44-808-175-0582 +1-888-655-0098, emailing us at [email protected], or contacting live support.
+ My credit card keeps getting declined and I don’t know why?: There could be numerous reasons why the card was declined. Please try another card to place the order. If the card keeps getting declined, call us at +1-888-655-0098 +44-808-175-0582 or send us an email at [email protected]. You can always check with your financial institution as well to see if there is a problem with the card.
+ Why isn’t my username or password working?: This could happen for a number of reasons. First, check to make sure you have entered your information correctly, keeping in mind that log in forms are case sensitive. You must enter into exactly the same as when you originally signed up. Some members experience difficulties when accessing the sign in page through an external link. If this is the case, try using a new window and attempting to log in again. You can do this most simply by entering the website address directly into your address bar and trying to access the page.

Additionally your internet browser may have temporary internet files interfering with your log in attempts. TO make sure this is not happening, delete your browsing history, cookies and temporary Internet files. These can be accessed through the tool bar on your Internet browser and deleted individually, for a specific time, or entirely.